FAQ

Do you need help or have a question?
Here you will find answers and useful further information sorted by topic. We have listed the most frequently asked questions. Simply click on the respective question and you will then receive the corresponding answer. If your question is not there, feel free to contact us via our contact form and we will be glad to help you.

Frequently asked questions: Sorted by topics

Click on a topic or scroll down to go to that topic.

Account

Purchase order

Zahlung

Shipping & Delivery

Functions

About us

Products

Other

Account

Login

Yes, you can log in with your existing login data. If this does not work or you have forgotten your password, please send us an e-mail to webshop-testing@buerklin.com.

If you would like to change your e-mail address for the login, please contact info@buerklin.com. We will save your new e-mail address for your login in our system.

If you have forgotten your password, please use the forgotten password function. You will find this in the login section. Enter your email address and we will send you instructions on how to reset your password.

You can change your password in your customer account under profile settings.

To get a digital customer account to benefit from the advantages, please use the registration form and we will send you a confirmation email to the email address you entered. Once you have confirmed your email address, you will have direct access to your digital customer account.

If you already have a customer number with us, enter your customer number when registering. Your account will then be automatically assigned to your customer number.

My account

The digital user account offers full functionalities:

  • Access to the order history of all orders placed offline as well as online
  • Insight into the current order status with shipment tracking
  • Updating your master data (Addresses etc.)
  • Manage watch lists and order templates

Your previous data will be transferred and will not be lost. With our new digital user account, many new functions are available to you.

In your user account, you can delete delivery addresses you no longer need and add new delivery addresses in the Address Book tab.

If a change of billing address is necessary, please contact info@buerklin.com. We will store your change request in our system.

We will automatically assign you your customer number when you create a new account.

You can find your customer number in your user account in the Profile settings section. Your customer number will also be shown on your order confirmation, delivery note and invoice.

You cannot view your invoices at this time. If you have any questions about invoices, please contact buchhaltung@buerklin.com.

If you would like to create additional users, you can do so in the User Administration section.

If you have outstanding invoices, you will receive a corresponding note in the ordering process, with a request to contact buchhaltung@buerklin.com.

Purchase order

In your user account you have access to the order history of all orders placed in the last 12 months offline as well as online.

You can view the current order status with shipment tracking in the order history in your user account.

Orders of stocked products, which are received by us Monday to Friday until 6:00 p.m., are guaranteed to be delivered within Germany on the next working day.

If you do not need your products immediately, but need binding planning security, we will also be happy to deliver on your personal desired date. In the case of products not in stock, which we will be pleased to procure for you, you will receive an individual delivery date.

You will find your invoice number on your invoice. You will find the order number on both the order confirmation and the delivery note.

If you wish to change or cancel your order, please contact info@buerklin.com.

Yes, guest ordering is available to you. Please note that we can only offer guest ordering for Germany.

No, there is no minimum order value or minimum quantity surcharge. The minimum purchase quantity is predefined for all items.

To place your required order more than once, please use the watch list function.

You can save your shopping cart as a watch list. The other functions are not yet available.

You want to return your order? Contact our customer service via our return form. Select the subject "return" and complete all necessary information. Make sure to include your delivery note number or invoice number as well as the reason for the return. We will promptly take care of your concern and inform you about the further procedure. The deadlines for complaints can be found in our terms and conditions.

Payment

You can pay by credit card, PayPal or on invoice. Please note that the payment method purchase on invoice is available exclusively to our business customers. Here you can find more information about our payment options.

You will receive the invoice by email, post or with the delivery in the package. We will send the invoice as you wish. If you have any payment problems, please contact buchhaltung@buerklin.com.

Please contact our customer service for complaints and returns of goods. Simply write an e-mail to info@buerklin.com.

The amount will only be debited upon delivery. If there are more than 30 days between order and delivery, a debit via PayPal is no longer possible. If you have any problems, please contact buchhaltung@buerklin.com.

If you have any problems or queries, please contact info@buerklin.com.

Shipping & Delivery

Orders of stocked products, which are received by us Monday to Friday until 6:00 p.m., are guaranteed to be delivered within Germany on the next working day. This may differ for dangerous goods or rare exceptions (force majeure).
If you do not need your products immediately, but need binding planning security, we will also be happy to deliver on your personal desired date. In the case of products not in stock, which we will be pleased to procure for you, you will receive an individual delivery date.

If you order stock items before 6pm, they will be ready for dispatch on the same working day and will arrive on the following working day.

The amount of shipping costs depends on the shipping country. For Germany the shipping costs are 6.90 € plus VAT. Under shipping information you can find a detailed overview of the shipping rates.

Our standard delivery times are one day for goods in stock within Germany. Within the EU two to three days and for countries outside the EU three to four days.

You can create a different delivery address in the order. You can manage your delivery addresses in your digital user account.

Yes, you can place your order online and pick it up in shop. Please select the option "Collection in store" in the shipping step of the checkout process.

If incorrect or damaged products are delivered, please contact our customer service via info@buerklin.com.

Yes, you can specify a desired delivery date in the order process.

All parcels (excluding third countries) are shipped via UPS.

In your digital user account, you can view the current order status at item level in the order history.

Here you can find our offered shipping methods.

You can view the current status of your order in your digital user account in the order history.

You can select complete delivery in the order process. If you select this, your order will not be shipped until all items are ready for shipment.

Functions

For technical reasons, your existing wish lists cannot be transferred. If you would like to take over your existing wish lists manually, please contact us by email info@buerklin.com.

Use the wish lists to remember products for later and to make a quick preselection that you can transfer directly to the shopping basket.

Use the product comparison to compare similar products in their relevant technical features at a glance. You can open the comparison list in the header under My Account / Comparison list.

If you already have the Bürklin article number and the required quantity to hand, use our CSV import. Upload your parts list quickly and easily in CSV format - the items will be added to your shopping basket. The quick order - manual entry of Bürklin article numbers and the desired quantity - is also available to you. You can find both features here.

Requests for a number of products exceeding the scale offers, please send with the relevant data to info@buerklin.com.

About us

We are a leading classical distributor in Europe for high-quality electronic components and related services. As a company now in its 3rd generation of family ownership, we have been offering our customers the whole world of electronics since 1954. From prototype to series production, including maintenance, repair and operation. We exclusively carry products from over 500 well-known manufacturers in high quality.

With us, the customer is always at the center. First-class customer service and a strong awareness of quality are always our priority. We rely on openness and transparency in our dealings with each other. We keep our promises. We want to inspire. We have the absolute will to develop further, work hard on ourselves, continuously improve, remain innovative and always have the goal and solution in mind. All with the aim of making it as easy as possible for our customers to buy the products they want.

Bürklin Elektronik is based in Oberhaching in the south of Munich.

In writing, you are welcome to use our contact form for contacting us. Optionally, you can also send us an e-mail to info@buerklin.com. In the case that you would like to clarify your request with us by phone, you can contact our competent customer service. You can reach our customer service at +49 89 55875-230 (Mon. - Fri.: 08:00 a.m. - 05:00 p.m.).

Bürklin Elektronik stands for proven quality, reliability and professionalism. To this end, we are constantly working to become even better. Our certificates are proof of this. Bürklin Elektronik is certified according to ISO 9001 : 2015 and DIN EN IEC 61340-5-1. In addition, we are an Authorized Economic Operator (AEO). You can learn more about our certifications here.

Products

Bürklin Elektronik has 500,000+ articles in assortment which 70,000+ items are immediately available from stock in Oberhaching. You can see our assortment here.

The high quality of the products is the most important thing for us. The products you find in our online shop are used safely and reliably by our customers internationally. New products from a supplier or manufacturer have to satisfy a great many quality guidelines and other criteria before they are included in Bürklin Elektronik's range.

Other

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